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Title:  IT Support Technician (Hourly)

Description: 

Requisition Id: 3677 

Hourly Pay Rate: $24.08

Hourly Pay Grade: H8 

Expected Work Schedule: 10-15 Hours per week Monday - Friday

Job Location:  Kansas City Regional Office (LEESS2) 

Closing Date: 1/17/2025

Our Culture: The Missouri Department of Conservation supports a culture of trusted professionals that is dedicated to our mission, responsible stewards, and believe in One MDC. 

To learn more about this exciting opportunity, please email the hiring supervisor, ​Tyler C Davis , at Tyler.Davis@mdc.mo.gov or call 816 5250300x1439 , Monday through Friday 8am - 5pm.

Summary/Objective

Answer user questions, resolve technical problems and maintain the company's network, software and computer equipment.

Essential Job Duties

  • Assist Field Support Specialists with operation of computers, printers, scanners and other peripheral devices attached to the network.
  • Provide assistance as point-of-contact for all department employees on a minute-by-minute as needed basis.
  • Support staff with technical issues and resolutions for computer hardware, software, networking, mobile device and application issues via phone, email, instant messaging and self-service submitted tickets.
  • Research issues and questions via internet and peers and route accordingly.
  • Create, document and route problem tickets to technicians and specialists.

Ancillary Job Duties

  • Provide informal training to users.
  • Assist with special projects or equipment upgrades.

Education and Experience

  • Associate’s Degree in Computer Information Technology, Computer Information Systems or closely related field.
  • At least two (2) years of professional experience or an equivalent combination of education and experience.
  • Must maintain a valid, current driver's license.

Knowledge, Skills and Abilities

  • Knowledge of Windows Operating Systems.
  • Ability to keep focused on understanding, anticipating and responding to the needs of customers.
  • Ability to accept change and new information and cope with job pressure and stress.
  • Ability to make independent decisions and act quickly and decisively on the determined course of action.
  • Ability to establish and maintain effective working relationships with members of all types of groups, Department staff and the general public.
  • Ability to work effectively as a team member and assist in resolving conflicts.
  • Ability to effectively communicate orally and in writing with Department personnel and the general public.

Work Environment

  • Regularly work in a standard office environment.

Physical Abilities

  • Remain stationary up to 70% of the time.
  • Regularly communicate and exchange accurate information.
  • Constantly operate a computer and other office productivity machinery.
  • Clarity of vision at 20 feet or more. Clarity of vision at 20 inches or less. Precise hand-eye coordination. Ability to identify and distinguish colors.
  • Regularly lift up to 5 pounds.
  • Regular attendance is a necessary and essential function.

Disclaimer

This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  The Missouri Department of Conservation reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.  Management reserves the right to change job descriptions, job duties, functions, and requirements.

Exemption Status/Special Notes

This position has been determined to be Nonexempt according to the Fair Labor Standards Act.  Employees must agree to accept compensatory time in lieu of cash payments in accordance with the Department's Compensatory Time Off and Overtime Policy. 

Salaried and hourly employees are expected to use a mobile device-cellular phone for Department business, as needed. 

MDC promotes a Tobacco-Free (smoke and smokeless) working environment.

The Department of Conservation will only hire United States citizens and aliens authorized to work in the United States.  All new employees will be required to complete an "Employment Eligibility Verification" (Form I-9) and produce requested documentation after employment.

Candidates seeking initial employment or re-employment must submit to a drug screen following offer of employment.

All persons employed with the state of Missouri shall file all state income tax forms and pay all state income taxes owed.


Nearest Major Market: Kansas City

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